- Warehouse Locations
- Shipping Methods
- Shipping Rates
- Handling Fee
- Shipment Tracking
- Shipping Method Substitution
- Non-Deliverable Shipping Addresses
- International Shipments
- Backorder Policy
- Refused Shipments
Warehouse Locations
TheiPodAccessoryStore.com utilizes 20+ warehouses through various partners located across the United States. As such we are able to ship your order from a deep inventory position and get the product to you as fast as possible.
In general, orders where "Ground" was chosen as the delivery option will ship from the closest open warehouse to the ship-to zip code with inventory available. In this way, we attempt to reduce the in-transit time of your shipment. If the order is received after a warehouse cut-off time, but we can dramatically reduce the in-transit time by shipping from this closed warehouse, then we may choose to delay the shipment by one day in order to have it ship from that warehouse. We do this to reduce your overall delivery time and get the order to you faster. Keep in mind that Ground Service delivery may take 3 to 7 business days after shipment.
Orders with a 2nd Day Air, Priority Next Day or Saturday Delivery shipment method will ship from whichever open warehouse has inventory.
Shipping Methods
AT THEIPODACCESSORYSTORE.COM, WE STRIVE TO SHIP YOUR ORDER AS QUICKLY AS POSSIBLE. HOWEVER, BECAUSE OF INVENTORY, SHIPPING, AND MATTERS OUTSIDE OF OUR CONTROL, OUR SHIPPING REPRESENTATIONS ARE NOT GUARANTEES OR PROMISES THAT A PRODUCT WILL SHIP ON A SPECIFIC DAY. IF YOU WISH TO FIND OUT THE EXPECTED DATE OF SHIPMENT ON A PARTICULAR ITEM OR ORDER, PLEASE CALL US AT 866-369-5070 FOR MORE INFORMATION.
Because we can not guarantee the availability, please call us to confirm when the product is expected to ship. In all instances, we promise your order will ship within 30 days.
We charge a shipping based upon the shipment option that you select at Checkout. The following shipping options are available:
Ground Service
- Deliveries to residential and commercial addresses in 3 to 7 business days after shipment.
- Actual delivery time depends on shipping distance and may vary.
- Delivery to some remote addresses may take up to 2 additional business days.
- Available only to addresses in the 48 continental states.
- Orders must be placed and credit approved no later than 5:00pm Eastern / 2:00pm Pacific for same day shipment.
- Order must be under 150lbs. and meet cube restrictions.
2nd Day Delivery - Second Business Day Delivery
- Delivery by 4:30pm the second business day after shipment to most areas (by 7:00pm to residences).
- This service is limited to 60 lbs or less. per order and corresponding cube restrictions.
- Orders must be placed and credit approved no later than 5:00pm Eastern / 2:00pm Pacific for second business day delivery.
- Shipment tracking provided with a required signature at delivery.
Standard Overnight Delivery - Next Business Day Delivery
- Delivery by 3:00pm the next business day after shipment to thousands of cities and by 4:30pm to rural addresses Monday through Friday.
- This service is limited to 150 lbs or less. per order and corresponding cube restrictions.
- This is Standard Overnight Delivery service to major metropolitan areas in the contiguous United States. Alaska and Hawaii may require additional days for delivery.
- Orders must be placed and credit approved no later than 5:00pm Eastern / 2:00pm Pacific for Standard Overnight Delivery.
- Shipment tracking provided with a required signature at delivery.
Priority Overnight
- Delivery Monday through Friday by 10:30 am the next business day after shipment to most locations and by 4:30pm to remote areas.
- This service is limited to 150 lbs. per order and corresponding cube restrictions.
- If your order is over 150 lbs. and/or the corresponding cube restrictions and you choose this enhanced service level, your order will ship with a prioritized shipment method, but is not guaranteed for next business day delivery.
- Orders must be placed and credit approved no later than 5:00pm Eastern / 2:00pm Pacific for the next business day delivery.
- This is priority overnight delivery service to major metropolitan areas in the contiguous United States. Alaska and Hawaii may require additional days for delivery.
- Shipment tracking provided with a required signature at delivery.
Saturday Delivery
- For Thursday and Friday shipments only.
- Orders must be placed and credit approved no later than 5:00pm Eastern / 2:00pm Pacific on Friday for Saturday delivery.
- Priority service restrictions (above) apply.
- Signature is required.
NOTE: not available for shipments to Alaska and Hawaii.
Shipments - Over 150lbs.
- Deliveries to residential and commercial addresses in 2 to 5 business days after shipment.
- Actual delivery time depends on shipping distance and may vary.
- Available to addresses within the 48 continental United States; Alaska and Hawaii delivery is not available.
- Orders must be placed and credit approved no later than 3:00pm Eastern / 12:00pm Pacific for same day shipment.
- These orders ship by Common Carrier / LTL (less than truckload) carriers. Tracking numbers are not available.
- Signature is required.
Special Handling Delivery for Televisions
- Available for LCD, plasma and projection televisions over 27 inches.
- Special Handling Delivery includes: inside delivery to first floor location, unpacking, and removal of packing material.
- Service does not include: set up and/or installation.
- Orders will ship approximately 3 business days after receipt.
- Deliveries to residential and commercial addresses take approximately 7 to 10 business days after shipment and may vary depending on distance traveled.
- Available to addresses within the 48 Continental United States; Alaska and Hawaii delivery is not available.
- These orders ship by a carrier who specializes in shipments of this nature. Tracking information can be obtained from TheiPodAccessoryStore.com customer service at 866-369-5070.
- Customer will be called within 72 hours of delivery to schedule a delivery appointment during a 4 hour delivery “window”, between 8am to 5pm, Monday through Friday, excluding holidays. No weekend delivery is available.
- Customer must provide TheiPodAccessoryStore.com with two phone numbers at order placement. The freight company will contact the customer directly to schedule delivery.
- An additional fee of $50 for each additional floor level will be charged (the main floor is considered to be the base floor and is included in the base charge. For example, a second floor apartment would incur an additional $50 charge).
- cost of delivery includes one delivery attempt. Additional attempts will be assessed the full delivery fee.
- Refused shipments will be charged the full shipping and handling charges plus a 15% restocking fee, unless the product is damaged on arrival.
- DOA (Dead On Arrival) products will be handled directly by the manufacturer.
- Damaged on arrival product should be refused on delivery.
- All sales are final. No product covered under this program will be returnable to TheiPodAccessoryStore.com and/or our Agents.
- Unless noted on the individual item’s description on TheiPodAccessoryStore.com, shipment insurance is included in the listed price.
- Product must be signed for, free and clear of any damage
The shipment fee is calculated based upon a combination of the shipment method that you select, where the product is being shipped to, and the weight and corresponding cube restrictions. This fee is clearly presented at Checkout prior to you finalizing your order.
Handling Fee
Handling Fee
We charge a "handling fee" on most transactions in order to help cover our warehousing, order handling, systems and overhead costs. This fee also includes a very small profit on the transaction and is calculated at Checkout based upon your order size.
We apply the fee to each order as follows:
|
Total Product |
Fee |
$0.00 - 50.00 | $5.95 |
$50.01 - 100.00 | $6.50 |
$100.01 - 200.00 | $6.95 |
$200.01 - 500.00 | $7.95 |
$500.01 - 1,000.00 | 1.35% |
$1,000.01 + | 1.25% |
These fees apply to all products except certain special buy items or MAP restricted products. These products are not always subject to Handling Fees, and will be exempted from the above calculation where applicable.
For Borderfree Buyers, the handling fee will be incorporated into your international shipping & handling fee that you see when clicking on the “Borderfree Checkout” button
Shipment tracking
Shipment details will be emailed to you during the fullfillment process. Once your order has shipped a notification will be emailed to you. If you need further assistance call our Customer Service Toll Free at 866-369-5070.
Shipping Method Substitution
In a few cases, a particular shipping option may not be available from the warehouse that will be shipping your product. This typically happens when our third party distribution partner does not support the particular level of service that you have requested. In all cases, we are working to increase the number of shipping options available from these key partners.
If this should happen for an item that you have ordered, we will notify you during the Checkout process. You will receive the following message on the page right after you have selected your shipping method,
"The item marked with a "*" cannot be shipped with your current shipping method. If you would like to keep this item on your order, please click here and we will ship this item by the next best freight method that is closest to your original selection. The balance of your order will ship with the original shipping method and we will not recalculate your shipping and handling charges."
You will be presented with two choices:
- Accept the shipping method substitution by clicking the box or
- Delete the item from your order by clicking on the trashcan next to the item.
We apologize for any inconvenience this may cause you.
Non-Deliverable Shipping Addresses
TheiPodAccessoryStore.com ships to addresses in the 50 United States and Canada, with the following exceptions:
- International locations (defined as outside the 50 United States)
- Post Office Boxes (USA)
- Private mail boxing locations (USA)
- Hotels / Motels, etc. (USA)
- Trade Shows / Conventions / Conferences
- APO/FPO addresses (USA)
We apologize for any inconvenience this may cause our customers and hope to offer additional shipping options in the very near future.
International Shipments
At this time, TheiPodAccessoryStore.com only delivers to locations within 50 United States of America and Canada. Should an individual arrange for a foreign shipment through a third party, title passes FOB our Memphis warehouse or other TheiPodAccessoryStore.com warehouse location.
“SEIKO PRODUCTS OFFERED ARE FOR SALE AND DELIVERY IN THE USA ONLY. NO EXPORT SALES OR SHIPMENTS.”
Backorder Policy
The product you have ordered is currently unavailable at any of our warehouse locations. This item may not have been available either when you ordered it originally or another customer’s order placed ahead of yours may have depleted the available inventory. We apologize for this inconvenience.
We will keep your order open and do our best to ship the item you ordered. Of course, we never charge your credit card, debit card or credit line until the product ships! If you would like to cancel your order, please send us an email at cancel@theipodaccessorystore.com.
In some cases, the manufacturer may have a longer lead time then what they actually stated, committed to, etc. and thus the re-stocking of our warehouses may be delayed for longer than 10 days. Again, we apologize in advance if this happens, but this is beyond the control of TheiPodAccessoryStore.com. We will do our best to ship your order as soon as we receive the product.
In other cases, the manufacturer may only produce a limited quantity of a specific item (this is called “constrained” in the computer industry). This quantity may not be sufficient to satisfy all of the orders placed for a particular item either with TheiPodAccessoryStore.com and/or our competitors. TheiPodAccessoryStore.com will attempt to fill as many orders as we can, utilizing a “first in, first out” logic. We apologize in advance if we are not able to fulfill your order.
Refurbished items are by their very nature “constrained”. We have no guarantee that we will receive additional product and thus will cancel your order after two weeks if we are unable secure additional inventory.
Finally, in some cases, the manufacturer may choose to discontinue an item, even though the channel has quite a few orders for a particular item. This will force us to cancel that item from your order. Again, this is beyond our control and we apologize in advance if that should happen.
If you would like estimated time of arrival of when we believe the manufacturer will ship us the backordered item (ETA date), please e-mail us at customerservice@TheiPodAccessoryStore.com or telephone us at Toll Free 866-369-5070 for an update.